Help for couples growing together
Need help? We're here to assist you!
Email: mbviksva@gmail.com
Company: Viksva, MB - Vilnius, Lithuania
Response Time: Within 48 hours
Send Support EmailWe typically respond to support requests within 48 hours during business days
Problems with app installation, crashes, syncing, or technical difficulties
Help with invite codes, connecting with your partner, or partner recovery
Questions about subscriptions, premium features, or payment issues
Questions about your data, encryption, privacy, or data deletion
You have the right to delete your account and all associated data. We provide a secure deletion process using your unique Deletion Token.
When you create an account in Abloom, you receive a unique 12-character Deletion Token. This token allows you to request account deletion even if you no longer have access to the app. It looks like this:
XXXX-XXXX-XXXX
Example format only - your actual token is unique
Enter your Deletion Token below to permanently delete your account and all associated data:
Alternative: You can also email us at mbviksva@gmail.com with your deletion token if you prefer.
If you still have access to the app, you can find your token in Settings > Account > Deletion Token.
If you no longer have access to the app or device, contact us at mbviksva@gmail.com with as much identifying information as possible. We may be able to help verify your identity through alternative means, though this process takes longer.
Download Abloom from the App Store (iOS) or Google Play Store (Android). Open the app - you'll automatically have an anonymous account created. Share your invite code with your partner to connect as a couple. Once connected, you'll receive a daily question to answer together!
One partner generates an invite code from the app and shares it with their partner. The other partner enters this code to connect. Once connected, you're paired as a couple and can see each other's answers after both of you respond to the daily question.
Yes! Your answers are encrypted end-to-end using AES-256-CBC encryption. Only you and your partner can decrypt and read each other's answers. We cannot read your encrypted answers on our servers. After both partners sync their answers, encrypted data is deleted from our servers - your answer history is stored only on your local devices.
No worries! While your relationship growth (Bonsai/mascot) may experience a small decrease for missed days, you can always continue with the next day's question. The focus is on building a habit over time, not perfection.
Abloom offers a free tier with access to daily questions and limited bucket list items (3) and important dates (3). Premium subscription unlocks unlimited bucket list items, unlimited important dates, bonus questions, and mascot customization. A 3-day free trial is available with the weekly subscription.
No! One subscription covers both partners. When either partner subscribes to Premium, both automatically receive full Premium access. This is tracked at the couple level, so you only need one subscription per couple.
Both partners must answer the question before either can see the other's response. Make sure your partner has submitted their answer and that both devices have internet connectivity. Try pulling down to refresh on the main screen.
Invite codes expire after 24 hours. Ask your partner to generate a new code if the current one has expired. Make sure you're entering the code exactly as shown, including any dashes.
Check that notifications are enabled in your device settings for Abloom. Also verify your notification preferences within the app (Settings > Notifications). Make sure "Do Not Disturb" mode isn't blocking notifications during your preferred reminder times.
If your partner loses access to their account, you can help them reconnect! Go to Settings > Partner Section > "My partner lost their account" to generate a new invite code. Your partner can join using this code and will be reconnected to your existing couple account.
Try closing the app completely and reopening it. If the problem persists, restart your device. Make sure you have the latest version installed from the App Store or Google Play Store. If issues continue, please contact support with your device model and OS version.
First, try closing and reopening the app. Premium status should sync automatically. If you just subscribed, it may take a few minutes. Make sure you're logged into the same Apple ID or Google account used for the purchase. Contact support if issues persist.
For iOS (Apple App Store):
For Android (Google Play Store):
We do not process refunds directly. All payments are handled by Apple App Store or Google Play Store. For refunds, please contact:
Apple: Visit reportaproblem.apple.com
Google: Contact Google Play Store support through your Google Play account
You can cancel during the 3-day free trial (weekly subscription) to avoid being charged.
If you're the subscriber, your partner will also lose Premium access when your subscription ends. Premium access is shared at the couple level, so cancellation affects both partners. Your subscription remains active until the end of the current billing period.
To help us assist you more effectively, please include the following information when contacting support: